Category Archives: 123 Live Help Chat Server

News of 123 Live Help Chat Server

123 Live Help 5.4 Released!

123 Live Help 5.4 improved the video chat module and the report statistics, etc., and fixed bugs.

5.4 New Features Highlight

Missed-Call report is added.

The missed requests will be counted for each operator in a certain period with the pickup rate, as well as the relative customer information.

Missed-Chat Report in Admin Panel of 123 Live Help, Live Chat Software

Video module is improved

1) RTMPT URL setting is added, as the backup alternative of RTMP address.

2) The max video setting is added to the admin panel.

3) Add the following five settings to video module: width, height, FPS, bandwidth, quality.

4) Video windows, either the operator or the customer client, can be popped up and resized.

5) Video and audio settings can now be separately controlled.

Video Settings in Admin Panel of 123 Live Help, Live Chat Software

Improved Report in Admin Panel

The report statistics are more accurate, and an option, search by a certain time period is added.

Time Interval Search in Report Panel of 123 Live Help, Live Chat Software

Add Note in Operator Panel

So operators can add comments to the customers and visitors, and then better save information and facilitate the further search.

Note Panel in Operator Client of 123 Live Help, Live Chat Software

Transfer chat improved

Live chat can be now transferred not only to another operator, but also another department, , (so that an available operator in that department can pick it up.)

Customer Transfer Panel of 123 Live Help, Live Chat Software

Always-on-top button is added

In operator panel, an always-on-top button is added to facilitate the operator’s work, it can be configured in Tools -> Options -> Other.

More language packs

Language Packs Icon of 123 Live Help, Live Chat Software French and German language interface packs are added.

Client Bugs Fixed

1. The loading speed is improved to tolerate even a slow network speed.
2. The reconnection way of the client is optimized.
3. All the small icons can now be displayed correctly even when using parameter “init_root” in the code generation process.
4. The font size of the transferred talk will remain the same as before.
5. The color of the text on buttons will change accordingly with the skin.

Language Packs Bugs Fixed

1. The server can automatically detect any new language folder in the specific directory (Installed Directory\etc\groups\default\lang\), so that the website admin can add a new interface language easily at the back-end and launch it for the live chat clients in the admin panel.
2. All elements can be controlled by the language packs, whether the customer or the operator client, without changing any code.
3. Admin can define the interface language by attaching some parameters, like: 123livehelp.swf?init_lang=xxx.

Server Bugs Fixed

1. Even in the HTTP communication mode, now the client video can be opened and the proactive chat video can be configured effectively.
2. Even after enabling the encrypted message mode, some words of the operator will no longer become unrecognizable to customers.

123 Live Help Chat v5.3 released!

123 Live Help 5.3 Features Highlight

123LiveHelp 5.3 features in file transfer and image transfer functions and user experience optimization.

File Transfer

File transfer function is added to the customer and operator/admin clients, so that the visitor and the customer support/service staff members can share documents, user manual, etc. It will benefit sales and support by making communication more effective. (Don’t forget to scan the transferred file with an anti-virus application first.)

Interesting Smilies

Smilies are added to the customer and operator/admin clients, which improves communication by making it more personal and more expressive.

Better Login Panel

In the operator/admin client, the particular login name and the associated password and so on can now be cleared one by one easily. Auto-login function is also improved, so that username and password can be saved for future login without showing the login panel any more.

Remote Controller

Operator/admin may remote control live chat room, by Windows Live Messenger, after easy setting.

Image transfer

A picture is worth a thousand words. Image transfer function is added to the customer and operator/admin clients, so that the visitors and the operators can share pictures, screenshots with each other.

Low Rating Notifer

Admin will get email notification if the rating is lower than a specified level, e.g. lower than 3 points. It’s effective to manage the staff team and ensure the service level.

Auto Greetings

Auto-greeting message setting is added: operator may define greeting message in the operator client and make it personal.login without showing the login panel any more.

Optimized User Experience

Timestamp is added to admin/operator and customer clients. New coming messages are highlighted. Chat logs sent by email are optimized in format; The online operator are made top in the admin panel; More search criterion (operator name, rating) is added when searching chat logs, and so on.

Improved Toolbar

In the operator/admin panel, the buttons of the toolbar can be locked/unlocked, enabled/disabled, including operator buttons, login buttons and chat buttons.

Video Request Control

Customer panel can’t request video chat unless it’s enabled by admin in the admin panel.

Font Style

Added font style to the customer client, including font size, type, bold, italic, underline and color.

More New Features

Synchronized the directory structure with the family software: 123flashchat and 123webmessenger.
Added auto-upgrade functionto server.xml and language file, so that upgrade becomes easier.
Improved error log: More types of error will be captured in the error log for future reference, and fixed the bug of connection lost after error message:”connect to server failure”.
Added program to Windows startup: In the operator/admin client, you can configure it to start with Windows.
Improved predefined-message panel: It’s more convenient to add, edit, rename and batch delete messages now. And the update will reflect in the chat window promptly, no refresh is needed.
Added language auto-upgrade: The language packages will be automatically updated during software upgrade.
Improved web-based invitation: The invitation words that the operator sends to the customer can now be defined in the language XML simply, and it no longer needs to edit JS code.
Associated status: all the statuses in the chat panel can now reflect in the visitor monitor panel. eg., customer(tom) is chatting, then you can see visitor(tom) is chatting in the visitor monitor panel.
Fixed bugs.

The return customers may request upgrade here.

June Special Offer: Up to $500 off the license fee!

(Through July 11th, 2010, 24 days left)

Special Prices:

To celebrate the 2010 FIFA World Cup, 123 Flash Chat has special offer in license prices!
Validity: from 6.11 to 7.11, 2010.

	500 user license – $699 ($899)
	1000 user license – $959 ($1299)
	unlimited user license – $1099 ($1599)
Come to take advantage of up to $500 discount now! For return customers, it’s perfect time to upgrade to a higher level to accommodate more traffic.

Free 123 Live Help Hosting Service

One month free hosting service of 123 Live Help (video edition) will be offered to 123 Web Messenger license buyer as free gift.

Note:

123 Live Help Chat Software can show your website visitors a live agent which is just a click-away and enable your operators to live Text Chat/Video Chat with them. It is secure, fast, flexible, customizable & cost-effective.

123 Web Messenger is web-based text and video site messaging software, which empower your website with a Facebook like chat bar, enabling two random users on your site to chat one on one at real-time and keep in better touch with buddies on the site using the friend list function.

More details, please consult our online live sales.

Fine Print:
Not applicable to previous purchases.
No refund of previous purchases.
Not valid with any other discounts or offers.
TOPCMM reserves the right to end this promotion at any time.

123 Live Help v5.2 Supports Skype now!

May. 7, 2010

It is well known that a SkypeIn Service may save cost for businesses, because once a SkypeIn number is bought and announced, the customers may reach your company using their conventional phones and your operators can take calls through Skype on computers. In fact, the customers even won’t be aware that they’re calling computers and they might believe you have offices abroad!

Skype in Live Help Chat Software, Phone Live Chat Software

However, if your operators need to help customers online via 123 Live Help and via Skype at the same time, they might feel inconvenient, that’s why the 123 Live Help team came to this brilliant idea to associate these two together in the latest version 5.2 to facilitate the work of the operators and to make it more efficient.

That is to say, when the customers call the Skype In number, the operator may take the call via 123 Live Help instead of via Skype.

Moreover, if you already publish a Skype account on your website as the service number, you don’t have to change any thing, all you need is just some simple setting and there you go. Skype and 123 Live Help are seamlessly integrated!

So that the customers may communicate with your operators on 123 Live Help using their Skype accounts, even the chat history text can be managed via 123 Live Help v5.2 itself, which is very important in customer relationship management, because a return customer can be recognized instantly, and what have been discussed before won’t have to be go through all over again.

Fore more details, please visit: http://www.123flashchat.com/live-help-skype.

Besides, 123 Live Help v5.2 has improved two aspects: the predefined messages became pop-up menu to be more user friendly, some bugs are fixed as well.

So why not keep pace with the latest 123 Live Help v5.2?

May Special Offer: Free 123 Live Help Chat Hosting Service!

TOPCMM Software Corp. is delighted to announce the Special Offer in May.

Free 123 Live Help Hosting Service — for License Buyer & Yearly Hosting Buyer
	1-Month Free Hosting Service of 123 Live Help Video Edition will be gifted to license buyer or Yearly Hosting Buyer of any other product in TopCMM: 123 Flash Chat or 123 Web Messenger .

Note:

More details, please consult our online live sales.

April Special Offers: Cross Promotion for TopCMM Family Software!

Discount on Family Software (For License Buyer Only)

Purchasing any two of TopCMM Family Software (123FlashChat, 123WebMessenger & 123LiveHelp), you will get a discount of 10% OFF on the total license fee. For example, purchasing licenses for both 123FlashChat & 123WebMessenger, you will get a discount of 10% OFF on the license fee.

Purchasing all 123 Flash Chat & 123 Live Help & 123 Web Messenger, you will get a discount of 20% OFF on the total license fee.

Note:

123 Live Help is a web-based live support software, it enables e-business websites to offer online Video/Audio call-center for visitors.

123 Web Messenger is a web-based text and video site messaging software, which empower your website with a Facebook like chat bar, enabling two random users on your site to chat one on one at real-time and keep in better touch with buddies on the site using the friend list function.

More details, please consult our online live sales.

Fine Print:
Not applicable to previous purchases. Not valid with any other discounts or offers. TOPCMM reserves the right to end this promotion at any time.

123 Live Help Chat v5.1 is Released!

Reasons to Upgrade to 123 Live Help Chat V5.1:

1. Queue Notifications is added to the customer-end.

Are your customers bored with this situation: they don’t know how many others are awaiting being picked-up? This is not a problem in our 123 Live Help Chat V5.1. The client end will dynamically display the position that the customer is “in queue”. It will help to relief your customers’ anxieties.

Live Help Queue Notifications – show customers current waiting position in line for that queue

2. Multiple options for installation are added.

For windows installation package, server end can be installed only instead of installing both server and client end. It is unnecessary for you to install .NET Framework when server-end is installed only.

3. Policies to FREE editions are changed.

We offer both free license and free hosting service of 123 Live Help for test. While both of them allow only one operator online with one concurrent chat connection and basic functions.

4. Bugs in v5.0 are fixed.

March Special Offers: Free Hosting Service! (Through March 31st, 2010, 29 days left)

We’re celebrating the coming of spring with 1-month Free Hosting Service for License Buyer and Annual Hosting Service Buyer!

License Buyer

1-Month Free related Hosting Service will be gifted to license buyer of any product in TopCMM: 123 Flash Chat, 123 Live Help or 123 Web Messenger.

Hosting Service Buyer

Free Module Gift for Annual Hosting Buyers and License Buyer!

Purchase of annual hosting service will get an extra monthly hosting service for free in March. In other words, For 10 months’ hosting fee, you can gain 13 months’ hosting services now.

Fine Print:
Not applicable to previous purchases. Not valid with any other discounts or offers. TOPCMM reserves the right to end this promotion at any time.

St. Valentine Special Offers: Free Chat Module & Coupon?

St. Valentine Special Offers: Free Chat Module & Coupon?

(Through Feb. 28th, 2010)

We’re celebrating the coming St. Valentine’s Day with coupon & free chat module! In addition, free emotions for special are coming soon!

$20 Coupon

Get $20 for every $200 purchase, then save $20 off $50 on your next purchase. (Coupon valid 3 months)

Free Chat Module

Purchase of license or annual hosting service will get a $99 valued module for free in Valentine Promotion. You can choose the gift in the Modules List.

Free Emotions Download

4 brand new emotions (Cupid, Kiss, Rose and Ring) for Feb.14 will be ready for you soon.

Fine Print:
Not applicable to previous purchases. Not valid with any other discounts or offers. TOPCMM reserves the right to end this promotion at any time.

New Year Special Offers: Free License for 123 Live Help Buyer! (Through Jan. 2010)

For License Buyer

Free License for 123 Live Help License Buyer

Buy 123 Live Help License in New Year’s Promotion, we will offer you a free license of 123 Web Messenger License (start at $199). For the basic edition, you can gain a basic edition for free; and the video one, gain an ultimate 123 Web Messenger for free.

For example

If you only buy a Basic Edition of 123 Live Help License (valued $299), you can win a 50 users limited 123 Web Messenger Basic Edition License (valued $199).

TopCMM offers FREE installation & FREE standard integration to all 3 products: 123 Flash Chat, 123 Web Messenger & 123 Live Help.

For Hosting Buyer

Free Module Gift for Annual Hosting Buyers!

Purchase any annual hosting service will get a $99 module in New Year Promotion. That means you can choose a $99 module in the Modules List if you pay one year’s hosting fee in advance for any of our 3 products: 123 Flash Chat, 123 Web Messenger & 123 Live Help.

For Module Buyer

Buy one $99 module, get another $99 module for free.

While Buy one $499 module, you can get other 2 $99 modules for free!

FYI, here is the Modules List!

123 Live Help 5.4 Released!

5.4 New Features Highlight

Missed-Call report is added.

Video module is improved

Improved Report in Admin Panel

Add Note in Operator Panel

Transfer chat improved

Always-on-top button is added

More language packs

Client Bugs Fixed

Language Packs Bugs Fixed

Server Bugs Fixed

123 Live Help 5.3 Features Highlight

File Transfer

Interesting Smilies

Better Login Panel

Remote Controller

Image transfer

Low Rating Notifer

Auto Greetings

Optimized User Experience

Improved Toolbar

Video Request Control

Font Style

More New Features

(Through July 11th, 2010, 24 days left)

Special Prices:

Free 123 Live Help Hosting Service

Note:

Free 123 Live Help Hosting Service — for License Buyer & Yearly Hosting Buyer

Note:

Discount on Family Software (For License Buyer Only)

Note:

Reasons to Upgrade to 123 Live Help Chat V5.1:

1. Queue Notifications is added to the customer-end.

2. Multiple options for installation are added.

3. Policies to FREE editions are changed.

4. Bugs in v5.0 are fixed.

License Buyer

Hosting Service Buyer

St. Valentine Special Offers: Free Chat Module & Coupon? (Through Feb. 28th, 2010)

$20 Coupon

Free Chat Module

Free Emotions Download

For License Buyer

TopCMM offers FREE installation & FREE standard integration to all 3 products: 123 Flash Chat, 123 Web Messenger & 123 Live Help.

For Hosting Buyer

For Module Buyer

St. Valentine Special Offers: Free Chat Module & Coupon?

(Through Feb. 28th, 2010)